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My DP is empty I am told it is full and I must pay!

My DP is empty I am told it is full and I must pay!

sussexwoman
Explorer | Level 4
Go to solution

 I have 8.75GB of space.

 

I put 4.5GB of files on DB and am told I am "out of space."

 

Nothing has been backed up for DAYS bc of this!

 

I have now removed ALL FILES and it is still showing as "Dropbox Full" and telling me I must upgrade.

 

I have deleted absolutely everything including the deleted files, backups, the lot.

 

This is crazy! What to do?

1 Accepted Solution

Accepted Solutions

Rich
Super User II
Go to solution

@sussexwoman wrote:

 I have 8.75GB of space. I put 4.5GB of files on DB and am told I am "out of space."


Have you checked your Backup page?

View solution in original post

5 Replies 5

Rich
Super User II
Go to solution

@sussexwoman wrote:

 I have 8.75GB of space. I put 4.5GB of files on DB and am told I am "out of space."


Have you checked your Backup page?

sussexwoman
Explorer | Level 4
Go to solution

Thank you.

 

Why has Dropbox hidden those files? I have NEVER seen that backup page and I have been using this app for at least 10 years.

The interface is really difficult and misleading.

My box is now at last empty.

Rich
Super User II
Go to solution

@sussexwoman wrote:

Why has Dropbox hidden those files?


They're not hidden; just in a different area because they are backups, not regular files. At some point you activated the computer backup feature, either by enabling it in Preferences, or by installing Dropbox and just blindly clicking Next, Next, etc. and ignoring the question about the Backup feature, which enables it by default.

 

sussexwoman
Explorer | Level 4
Go to solution

Whilst I have you can I ask another question?

 

When I take photos on my mobile they used to always go straight into my dropbox but now they don't.

 

How can I restore that facility please?

Nancy
Dropbox Staff
Go to solution

Hey @sussexwoman! I hope you don’t mind me jump in. 

 

It sounds like you had previously enabled camera uploads on your mobile device. You can check these steps in order to re-enable the feature on your Dropbox app.

 

Hope this helps!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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