Link not working

[Ashay815]

Someone sent me 3 links. 2 are mp3 and play just fine. The 3rd is not and when I open it, it says Windows Media Audio and 39.9mb. The sender can open and play in Dropbox from the same link. Thoughts?

[Walter]

Hey @Ashay815, sorry to hear you're having issues with this.

Could you please clarify if you're previewing the files the shared links point to via a web browser of if you're opening them locally on your device after downloading them from our website?

If you could send us a screenshot of the exact error you're getting, it'd be very helpful!

Thanks!

[Ashay815 · Accepted solution]

They ended up sending it as an mp3 and it worked. Not sure how to remove this. Thx