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gsheet I created directly from Dropbox for web now giving me a 403 error after a cache clear

gsheet I created directly from Dropbox for web now giving me a 403 error after a cache clear

edoyle
Helpful | Level 5
Go to solution

Browser: Firefox for Mac

 

I created google spreadsheets directly from a Dropbox folder on the web interface.

About a day later I had to clear my browser cache of cookies and logins. Since then, though I've logged back in to google and dropbox, whenever I try to open the gsheets, I get a 403 error from google.

I've tried in incognito/private browsing on Firefox with the same result.

 

When I try a different browser (Safari) it works.

 

I've tried clearing the cache and logging in to google and dropbox again, with the same 403 error.

 

Does anyone have any suggestions?

1 Accepted Solution

Accepted Solutions

edoyle
Helpful | Level 5
Go to solution

 Hi Hannah, thanks for your reply. It started working again in Firefox the next day.

 

Cheers

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3 Replies 3

Hannah
Dropbox Staff
Go to solution

Hey @edoyle, thanks for letting us know about this. 

 

Can you actually send us a screenshot of the error message on Firefox and how the sheet looks on Safari?

 

Does it work on other browsers as well?

 

Thanks in advance.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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edoyle
Helpful | Level 5
Go to solution

 Hi Hannah, thanks for your reply. It started working again in Firefox the next day.

 

Cheers

Hannah
Dropbox Staff
Go to solution

Thanks for the update here, @edoyle!

 

I'm happy to see that it works again and that the issue is resolved.

 

If you need anything else, please let us know.

 

Have a great weekend!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Hannah Dropbox Staff
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    edoyle Helpful | Level 5
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