Duplicate Folders in Shared Dropbox - Deleting One Deletes Another

Thanks for letting us know about this, K_Rose.

Can you clarify where you're seeing this behavior? Is it on the Dropbox website or your local Dropbox folder?

If it's the Dropbox folder, can you confirm the duplicates also appear in your account on the website?

What does your events page report?

Let me know what you find.

Thanks for getting back to me, Hannah.

The issue is occurring in both the local Dropbox folder and on the Dropbox website.

Following the link you provided for the Events page, I was taken to the Events section where I can see activity from staff members on Dropbox. However, this doesn’t seem to help track the folders with the issues I'm encountering.

I also checked the Activity section for the affected folders, and it shows that an individual added files to these folders.

However, I’m wondering—since these subfolders were moved directly into the main folder, shouldn’t the saving of the added files have taken effect inside the main folder, rather than creating a duplicate subfolder outside of it?

Appreciate your help!

Thanks for the update, K_Rose, I think I need some more info to investigate this to be honest.

Do the duplicate folders also contain the same files as the original ones?

If so, can you go through an example file's version history to see which device they're being added from?

Hi K_Rose, let me jump in here! 

Can you send us a couple of screenshots, in order for us to have a visual of the duplicates? Please redact any personal info that might be shown there.

Also, just to confirm what subscription do you use on your end?