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GLSkunks's avatar
GLSkunks
Helpful | Level 5
1 year ago
Solved

A shared file gets updated only for the user who edits it and not for the rest of the users

We have used Dropbox for years without any issues.  There are 5 of us who view/edit 3-4 files daily without a problem. 

There is one other file that one of us edits, but all 5 have permissions to view/edit.  This one file never updates for anyone except the one guy who edits.   

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  • GLSkunks's avatar
    GLSkunks
    1 year ago

    I think we figured it out... He was editing a different document than the rest of us had.  

    Thank you!

3 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    1 year ago

    My guess here is that he is editing the file on a folder outside of the share OR Dropbox on his machine isnt running. 

     

    Check if he is updating and editing the file that he can then see it at www.dropbox.com/home. 

     

    If not check Dropbox is running and where he is opening and editing it from - it needs to be in the shared folder 🙂

  • GLSkunks's avatar
    GLSkunks
    Helpful | Level 5
    1 year ago

    I think we figured it out... He was editing a different document than the rest of us had.  

    Thank you!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Awesome news GLSkunks!

     

    If you need anything else, you know where to find us. 😎

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