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Tony K.16's avatar
Tony K.16
Helpful | Level 6
8 months ago

Dropbox icon grayed out and showing "trying to connect" message

Dropbox seems to work every time I start my computer for "a while" but after some time (minutes to hours), the icon goes grey and says it is trying to connect.  No other app is having internet troubles, so this is specific to dropbox. Once it goes grey, it never comes back until I restart the computer. This has started to happen on in the past several weeks and it's getting annoying enough for me to come here to write this. When I view sync issues, it says I have none. Any thoughts??

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1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hi there, Tony K.16, sorry to see that you're having this issue.

    If you just hover your mouse over the Dropbox icon, what's the exact message that appears there? Can you please send us a screenshot?

    Also, what is your computer's OS and version?

    And do you have any issues accessing the Dropbox website from your browser?

    Let me know and we'll go from there.

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