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Being charged for an I account I no longer have access to
I want to cancel a dropbox subscription to an account I can no longer access. It was an account made years ago with a university email. I saw on my account that I was still being billed but with that university email account being closed I cannot receive the security code to log in and cancel the subscription. Any ideas on what I should do since there is no phone support?
1 Reply
- Hannah
Dropbox Community Moderator
Hey JavierT56, thanks for joining our Community.
If you don't have access to the email address associated with the account in question in order to cancel it, I would suggest reaching out to our support team for assistance.
You can do so, by following the steps below:
- Open a private browsing/incognito window and go to this page.
- Choose your issue.
- Click on "this did not solve my issue".
- Click "submit a request" to submit your help request.
Let us know when you have your ticket number!
