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No basic plan or download for foreigners?

No basic plan or download for foreigners?

Magoolis
New member | Level 2
Go to solution

Hi there. Seems like a basic question but couldn't find any info. A friend is sending videos from overseas, they're longer than 5 minutes so that ruled out most apps. We tried Google Drive but there's noticeable compression happening to the videos. Dropbox is the next big name I could think of but there does not appear to be a basic free version for my friend. Quite frankly, the fee is reasonable so we don't mind paying but I just want to make sure this is right. He's downloaded from, presumably, a Thai version of the Apple Store, and downloaded a Thai version of Dropbox. I even tried to let him sign in to my account but it says wrong password, it's like we both have something totally different from each other. If this is standard we will just go through with the Plus option for him.

Thanks for the help.

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

It almost certainly sounds like he has downloaded an incorrect app/scam app. Basic is available everywhere so he can get that. He just needs to sign up. 

 

Get him to go to www.dropbox.com/downloading to do it.

 

I'd also suggest changing your password just to be on the safe side. 


 


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View solution in original post

2 Replies 2

Mark
Super User II
Go to solution

It almost certainly sounds like he has downloaded an incorrect app/scam app. Basic is available everywhere so he can get that. He just needs to sign up. 

 

Get him to go to www.dropbox.com/downloading to do it.

 

I'd also suggest changing your password just to be on the safe side. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Magoolis
New member | Level 2
Go to solution
Thanks, this is exactly why I came here to ask.
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    Magoolis New member | Level 2
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    Mark Super User II
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