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The cancelling link isn't working, and I got charged.

The cancelling link isn't working, and I got charged.

emaunix3
New member | Level 2

Anybody else think it’s down right predatory that dropbox won’t let you cancel online. They have all these instructions on how to cancel but fail to mention that the link is disabled. Funny how the link that will charge you 125$ is active. That is down right wrong, I got charged over 200$ because they make you jump through loops to cancel and i missed the deadline and i still can’t cancel my account. You’d rather your customers call and wait up to hours on the phone to go through a line of predatory questioning just so i can cancel my account. this is disgusting and yall should be ashamed of yourself.

1 Reply 1

Megan
Dropbox Staff

Hey @emaunix3, sorry to hear about that! 

 

When you say that the link is disabled when trying to cancel your plan, would you mind clarifying a bit more? 

 

Did you originally upgrade via the Dropbox site or the mobile app? 

 

Let me know more, thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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