"Password locked" error when trying to access my account

[Higgiam69]

I’ve tried to access my basic account.Changed passwords and still not getting into account?I think I’ve used my limit …is this why I can’t get logged in?

[Rich]

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@Higgiam69 wrote:

I’ve tried to access my basic account.Changed passwords and still not getting into account?

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Why? What's happening when you try? Are you getting an error message? Being asked for a security code? etc.

[Higgiam69]

keeps coming up “password locked”reset password which I have done 3 times now…going round in circles

[Rich]

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@Higgiam69 wrote:

keeps coming up “password locked”reset password which I have done 3 times now…

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I don't think I've seen a "password locked" error before. Can you provide a screenshot of the full error? Be sure to mask any private information.