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Can't play my videos

Can't play my videos

Ksaffy86
Explorer | Level 3

Hi can someone help pliz im trying to watch videos from my dropbox but some videos are not working thay just buffer for 20 secs and then just static pic dose anyone know why some play and some dont also my account is not active

3 Replies 3

Jay
Dropbox Staff

Hi @Ksaffy86, thanks for bringing this to our attention.

 

Is this occurring on the Dropbox site itself, the mobile app, or when the files are downloaded on your machine?

 

Also, could you clarify what you mean by your account not being active? How are you accessing these files


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Ksaffy86
Explorer | Level 3
Hi there on my app on my phone and not downloaded anywhere just where thay save and account not being payed 4 no more and theres no memory left thanks

Jay
Dropbox Staff

If the files are visible in the Dropbox mobile app, could you try marking them as offline and seeing if they play afterwards?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Jay Dropbox Staff
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    Ksaffy86 Explorer | Level 3
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