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Solved
'Couldn't complete sign in, please try again' error on the desktop app on Windows
a few days ago, dropbox suddenly stopped syncing on my laptop. i tried uninstalling and reinstalling. at first, i couldn't reinstall so i tried the offline installer as suggested in dropbox help. got dropbox to finally install. however, now, i get error "couldnt complete sign in. pls try again." i tried uninstalling then reinstalling, and even tried reinstalling without uninstalling as suggested in the threads here to no avail. i also turned off kaspersky firewall while reinstalling as suggested in the forum but still encounter the same problem.
encountered problem with dropbox at about the same time my microsoft edge browser suddenly disappeared. dont know if my prob with the browser has anything to do with my dropbox problem.
i'm on windows 10 home.
help please. thanks.
encountered problem with dropbox at about the same time my microsoft edge browser suddenly disappeared. dont know if my prob with the browser has anything to do with my dropbox problem.
It's possible, because I believe the Dropbox application uses a browser during the sign-in process. Have you fixed your browser problem yet? If not, or if you're unable to, install another browser (Firefox or Chrome) and set it as your default, then try Dropbox again.
If you continue to have problems I'd suggest first resolving your browser issue, then trying an advanced reinstall of Dropbox.
3 Replies
- Rich
Super User II
encountered problem with dropbox at about the same time my microsoft edge browser suddenly disappeared. dont know if my prob with the browser has anything to do with my dropbox problem.
It's possible, because I believe the Dropbox application uses a browser during the sign-in process. Have you fixed your browser problem yet? If not, or if you're unable to, install another browser (Firefox or Chrome) and set it as your default, then try Dropbox again.
If you continue to have problems I'd suggest first resolving your browser issue, then trying an advanced reinstall of Dropbox.
after several days of frustration, sign in finally worked. i changed default browser from edge to chrome. thanks a lot.
- T_theresa_A
Community Manager
Hi ayc ayc and welcome to the Dropbox Community. I am glad to hear you got logged back into your Dropbox Account successfully.
By the way, my name is Theresa, and you might see me popping up around the Community 👩💻. I love connecting with our members and discovering all the creative ways they use Dropbox on the daily.
If you're up for sharing, I’d love to hear how you use Dropbox 💡 Your insights might inspire helpful tips for others or even spark new ideas for our internal team. Who knows? You could be the reason someone discovers their next favorite feature 🤗
T 😺 (Dropbox Community Manager)
