My card was charged for an upgrade but I'm still on the Basic plan

Hi Platinum1 - sorry to hear about this.

Do you happen to have another Dropbox account that's associated with another email address of yours perhaps?

If you used a credit/debit card directly on the Dropbox site, have you tried using our self-served look-up tool to confirm that you upgraded the correct account?

Let me know if that helps and we'll take it from there. 

When I click on subscriptions, it shows "Drop Box Professional" Renews on Feb 13th? But only 2gb on my home page

I see, thanks for the clarification Platinum1 - much appreciated.

In that case, may we reach out via email to have a further look internally at this point? 

yes please!!

Sure thing Platinum1 - you've got an email from me, so please take a look at your inbox and we'll take it from there.