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How can I find the Dropbox account I'm being billed for from my transaction numbers?

How can I find the Dropbox account I'm being billed for from my transaction numbers?

maxwessel
New member | Level 2

Hello,

I am looking for the appropriate account for my transcations. I always see the debits but don't know which account I booked it through. I only have the transaction numbers.
How can I find the corresponding account?

Thank you very much.

7 Replies 7

Nancy
Dropbox Staff

Welcome aboard the Community, @maxwessel

 

If you’ve received a 12-digit transaction ID for each of your Dropbox payments, you can use this page to see which account it links to. 

 

In case this doesn’t help though, you can always contact our support team and they can further help.

 

If you do the latter, make sure to follow these steps when logging your ticket. You can also send me your ticket number here afterwards.

 

I’ll be here, if you need something else.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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maxwessel
New member | Level 2

I just have the paypal transaction account. Does this help?

Rich
Super User II

@maxwessel wrote:

I just have the paypal transaction account. Does this help?


For PayPal transactions you need to contact Support using the steps that @Nancy linked to in her reply.

Clas Dreijer
New member | Level 2

I have been charged june 14 119,88 € marked "DB. TT/CCHELP". What does it means? Cannot see that I have had any contact with Dropbox days around that date. Please give me an explanation. Thanks/Clas [removed per Community Guidelines]

Nancy
Dropbox Staff

@Clas Dreijer, did you receive direct Dropbox charges (meaning, were you charged through Google Play/iTunes by any chance)? 

 

If the former, please locate the 12-digit transaction ID in your bank statement and insert it in this page

 

Let me know if you need more help after that.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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maxwessel
New member | Level 2

Hello,

I only have the transaction code from PAYPAL.
And I can't assign it. Can you maybe have a look?

[Removed as per Community Guidelines]

 

 

Thanks!

Jay
Dropbox Staff

Hi @maxwessel, as this is related to sensitive billing info, please could you contact our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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  • User avatar
    Jay Dropbox Staff
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    maxwessel New member | Level 2
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    Nancy Dropbox Staff
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    Clas Dreijer New member | Level 2
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    Rich Super User II
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