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Your Dropbox storage is reaching maximum capacity.

Your Dropbox storage is reaching maximum capacity.

petermooreworld
Helpful | Level 6
Go to solution

I get an email from Dropbox  this AM stating this, causing a touch of panic and incredulity, and wasting my time to investigate.   

I've been a solid customer for five years, paying for 2TB of space.  I'm at 330 GB.  Barely 1/8th is used.

Why is DropBox hassling me?

1 Accepted Solution

Accepted Solutions

petermooreworld
Helpful | Level 6
Go to solution

Thanks, Hannah.  Sure enough, over the years other users had uploaded files for me to the wrong email address, therefore wrong dropbox account.  Unwittingly, I'd download or move them to my preferred user folder, not ever noticing that other account existed.  Possibly I'd created it years ago, before this preferred one, and forgotten about it.   Regardless, I got a chat=helper to walk me through deleting that account.  

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2 Replies 2

Hannah
Dropbox Staff
Go to solution

Hey @petermooreworld, thanks for reaching out to the Dropbox Community.

 

Can you double-check to make sure that this email went to the address associated with your paid account?

 

Is it possible that it went to a different address, thus regarding a different account?

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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petermooreworld
Helpful | Level 6
Go to solution

Thanks, Hannah.  Sure enough, over the years other users had uploaded files for me to the wrong email address, therefore wrong dropbox account.  Unwittingly, I'd download or move them to my preferred user folder, not ever noticing that other account existed.  Possibly I'd created it years ago, before this preferred one, and forgotten about it.   Regardless, I got a chat=helper to walk me through deleting that account.  

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    petermooreworld Helpful | Level 6
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    Hannah Dropbox Staff
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