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Repeated download error when trying to get file.

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Repeated download error when trying to get file.

AntonvdHoven
New member | Level 2
‎06-24-2023 02:46 PM

I am trying to download an 11Gb MP4 file but every time the download reaches 8.1Gb it shuts down with an "unknown error" message.  Any advice from the community will be most welcome.

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Megan
Dropbox Staff
‎06-26-2023 05:18 AM

Hi @AntonvdHoven, welcome to our Community! 

 

Is it safe to assume you're using the web to download the .mp4 file? If so, can you try to clear your cache first, and then repeat the process, or even try a different browser, just to notice the behavior there? 

 

Keep me posted, and we'll take it from there! 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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