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wbmcgehee777's avatar
wbmcgehee777
New member | Level 1
12 months ago
Solved

Why have I gone over-quota, when there are no files saved on my Dropbox account?

Dropbox says I'm over my storage limit, but I don't have (or at least I don't see) any files in my account

Error Messages
Storage space

4 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Thanks for posting on our Community, wbmcgehee777! 

    Have you also checked your Backups page online and there are no files stored there either? 

    If there are, you can delete them this way.

    Let me know what you find.

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hi wbmcgehee777 and welcome to the Dropbox Community. I'm glad to see here that you resolved your storage issue successfully 💌. 

    I’m Theresa a community manager here at Dropbox, and I always enjoy hearing all the creative, clever ways our community members use Dropbox every day 👩‍💻.

    If you're open to sharing, I’d love to listen to your Dropbox story and of course, I’m here to help if you have any questions along the way 🙌.

    T 😺 (Dropbox Community Manager)

About Storage Space

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