How to remove my credit card info from payment after unsubscribed plans?

Hey Mei Sim, welcome to our Community.

If the trial got cancelled and you're back to your free Basic account, your billing info should also be removed from the account.

Can you please login to your account from a different browser or a private browsing window and let me know if you still see it?

If so, please send me a screenshot of where you see it, while making sure that your personal info is hidden of course.

Thanks in advance!

Why after unsubscribed the billing section still show my card number?
I have try use different browser to log in still show my card number.

Hey TinaHe - thanks for bringing this to our attention. 

Can we send you an email to  have a further look internally? 

Sure

Thanks for the cooperation TinaHe -  I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

Hi Hannah , 

I have try use different browser to log in still show my card number and here is the printscreen

Hi Mei Sim, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi! 

Unfortunately I'm dealing with the same issue. I returned to Basic account but still can't remove my credit card. I tried other browser too but didn't work. 

Could you please help me solve this problem? Thank you in advance.

Hi el_no, would it be possible to email you at the address on your forum profile to assist further?

HiJay , yes please. Thank you 🙏🏻