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ty2004's avatar
ty2004
New member | Level 2
2 years ago

Dropbox account missing, can I recover it?

Hello,

 

I've had a Dropbox account for over 10 years. Today I was unable to find my account, and my password reset information was not sent to the email address that I used to create the account. When I used the email address to try to reset the password, I was prompted to create a new account (I thought the system would recognize that there was an account under that email address, but it did not). How can I reach Dropbox to see if my account was deleted and to attempt to recover the account. 


Thank you! 

account access
Dropbox Basic

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi ty2004, thanks for bringing this to our attention.

     

    When was the last time you logged into the account?

     

    Was this a personal account, or were you part of a Dropbox Business team?

     

    This will help me to assist further!

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