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My email no longer exists and I can't receive the security code to access my account
Hi.
I pay for Dropbox at £9.99. My email is now closed, was a freeserve.co.uk. Now have a new phone & can’t log into the Dropbox as the verification code goes to the old email.
any ideas how to get my account working again or to get my photos back?
5 Replies
- Hannah
Dropbox Community Moderator
Sorry to hear about this, Jacelljac.
Do you perhaps have any other devices linked to your account?
If so, they will also receive the security code as a notification as well.
If you don't have any linked devices, I would suggest reaching out to our support team directly.
You can do that by opening a private browsing/incognito window and going to this page.
Make sure to use an email address you can access and submit your request, so our team can assist you further.
Let me know once you get your ticket number.
Thanks!
Hi Hannah,
thank you for your message. How do I open a private browsing/incognito window?
Jacelljac
- Rich
Super User II
How do I open a private browsing/incognito window?
That depends on the browser you use. For instance in Firefox it's CTRL-SHIFT-P, and in Chrome or Edge it's CTRL-SHIFT-N. Look for the option in your browser's menu.
What about on safari
- Rich
What about on safari
I'm not a Mac user. You'll need to look it up. Try Google, or just look in Safari's menu. It's probably an obvious option in one of the menus.
