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EvanG's avatar
EvanG
New member | Level 2
3 years ago
Solved

Admin unable to invite me to team

My GM started a company account with 6 licenses, she tried to invite me to be part of the team but it rejected her email saying "1 email was already invited by another team".  This isn't true, the only thing I can think of is I was invited to be part of a team that I did not accept.  It doesn't give me any option to decline or delete the invite.  I contacted the person I want to decline their invite and they couldn't figure it out, they just ended up deleting their whole account, but my GM still can't invite me to the team.  

Onboarding
Team member
  • EvanG's avatar
    EvanG
    3 years ago

    THANK YOU JAY! I ENDED UP ACCEPTING THE INVITE, THEN IT GAVE ME THE OPTION TO REMOVE MYSELF FROM THE TEAM.  IT'S VERY STRANGE THAT THEY DON'T HAVE A "DECLINE" BUTTON.  ONCE I REMOVED MYSELF FROM THE TEAM, MY GM THEN COULD INVITE ME TO HER TEAM.  

3 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi EvanG, thanks for bringing this to our attention.

     

    Could you confirm what plan you're on according to this page, and if you're already a member of a team?

     

    This will help me to assist further!

  • EvanG's avatar
    EvanG
    New member | Level 2
    3 years ago

    THANK YOU JAY! I ENDED UP ACCEPTING THE INVITE, THEN IT GAVE ME THE OPTION TO REMOVE MYSELF FROM THE TEAM.  IT'S VERY STRANGE THAT THEY DON'T HAVE A "DECLINE" BUTTON.  ONCE I REMOVED MYSELF FROM THE TEAM, MY GM THEN COULD INVITE ME TO HER TEAM.  

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No worries, glad to hear you were able to resolve it. 

     

    Enjoy your week ahead!

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