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BrianLebello
2 months agoNew member | Level 1
Couldn't start Dropbox error on macOS Monterey
Hi Guys, I really need help,
I already try to delete and re-install the dropbox but the Couldn't start Dropbox pop-up is still showing and the dropbox is not working
I'm using iMac intel 2017 MacOS Monterey
bn.BUILD_KEY: Dropbox
bn.VERSION: 219.4.4463
bn.constants.WINDOWS_SHELL_EXT_VERSION: 77
bn.is_frozen: True
machine_id: 53ad4754-a1c0-50c4-8f76-13b334a4149c
pid: 640
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='briann', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Brian N', pw_dir='/Users/briann', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='briann', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Brian N', pw_dir='/Users/briann', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/briann'
appdata: '/Users/briann/.dropbox/instance1'
real_path='/Users/briann/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/briann/Library/CloudStorage/Dropbox'
real_path='/Users/briann/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/z6/sq9yn5gj4mbb9kfrc0b2qh_80000gn/T'
real_path='/private/var/folders/z6/sq9yn5gj4mbb9kfrc0b2qh_80000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5994, in _setup_root_for_account
File "desktop/dropbox/client/main.py", line 6208, in _get_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 537, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 874, in result
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 890, in _bootstrap
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 932, in _bootstrap_inner
File "desktop/dropbox/db_thread.py", line 96, in run
File "<string>", line 1, in _x__db_thread__sleep_thread
File "desktop/dropbox/db_thread.py", line 36, in set_name_and_run
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 870, in run
File "desktop/dropbox/foundation/runtime/__init__.py", line 676, in decorated
File "desktop/dropbox/foundation/futures/sleep/__init__.py", line 163, in _run
File "desktop/dropbox/foundation/futures/basic.py", line 704, in set_result
File "desktop/dropbox/foundation/futures/basic.py", line 667, in _on_post
File "desktop/dropbox/foundation/futures/basic.py", line 1050, in _stage1
File "desktop/dropbox/foundation/futures/basic.py", line 421, in _then_callback
File "desktop/dropbox/foundation/futures/helpers.py", line 436, in <lambda>
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1043, in _get_mount_path
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/de434f91-1253-42f5-96f9-68ac48cb3b29." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/de434f91-1253-42f5-96f9-68ac48cb3b29.}
what should I do? Please Help, Thank you so much
1 Reply
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- Hannah
Dropbox Staff
Hey BrianLebello and thanks for bringing this to our attention.
Can you please try the steps here and let me know if they help?
Thanks in advance!
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